FAQ

What forms of payment do you accept?
We accept all major credit cards.

Why does my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

Can I track my order?

Once your order ships, you will receive a shipping confirmation e-mail that includes a UPS tracking number.

When will I receive my order?

Please allow 1 - 2 business days for order processing and an additional 2 - 5 business days for shipping. If your order has not arrived within these guidelines, please contact info@aapeus.com.

What are the benefits of becoming an AAPE member?

Members receive exclusive offers, early access, and priority updates.

How do I become an AAPE member?
Simply register an account on our website — benefits unlock automatically after sign-up.

Will I be notified of member offers?
Yes. Member-only offers and updates are sent via email.

Can online store credit be used in physical stores?
Online store credit is valid online only and cannot be used in retail locations.

I need help with my order — who should I contact?
Contact our customer service team (info@aapeus.com) with your order number for assistance.

Do you ship internationally?
At this time, we ship within the United States only.

Return Policy

How do I return an online order?

Returns are submitted through our official return portal at aape.loopreturns.com using your order number and email.

Why don’t I see a return button in my account?
Returns are currently handled via our dedicated return portal, not within the customer account page.

How long does return processing take?

Please allow 7–10 business days after we receive your return for processing.

Where can I find the full return policy?

Our complete return and refund policy is available on the Return & Refund page.

Using this Site

Please use a standards-compliant web browser such as latest Chrome or Firefox, Safari.

Terms of Use

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Copyright & Trademarks

All content of our website including text, graphics, logos, button icons, images, and software, is property of Nowhere Co., Ltd. and is protected by United States and international copyright laws. All trademarks included on this site are the property of Nowhere Co., Ltd. unless otherwise noted. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with aapeus.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

Secure Processing

aapeus.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.

Privacy

aapeus.com respects our customer's account information as private and confidential information and will not share it with any outside organizations or individuals unless we have a good faith belief that disclosure of such information is necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request. Your information is secured and encrypted with the Secure Socket Layer Software.

Shipping

Full credit card billing address must match the full address of the shipping. We cannot accept orders addressed to P.O. boxes, APO/FPO/DPO addresses.

At this time, we are only accepting orders from residential addresses from the U.S.A. and Canada.

We do not offer Saturday delivery. Please note that we only ship out Monday through Friday, with the exception of US holidays.

Please allow 3-5 business days for order processing and verification, and (an additional 7-10 business days for Ground or 2 business days for 2-Day Air) for delivery. We are not responsible for any lost, stole, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier.

Shipping is calculated based on the weight and distance from our facility.

Shipping to US

Shipped via UPS Ground.

Purchase For Personal Use Only

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Sales Tax

Sales Tax is charged to those orders shipped within the states of California, Florida and New York.

For deliveries in New York state:

All apparel products excluding accessories under $110 are tax exempt.

The applicable tax rate is 8.875% for apparel products over $110.

*Bags and accessories are not considered apparel and are always taxable.

The applicable tax rate for bags and accessories is 8.875%.

*Shoes are categorized as apparel.

Sales tax is not charged to orders shipped to any other states (except for California, Florida and New York).

Contact Information

AAPE USA
59 Bleecker St, New York, NY 10012
Tel: (646) 918-6857 Web Office
E-mail : info@aapeus.com