Return & Refund Policy

AAPE Online Orders
Return & Refund Policy

Return Eligibility

Applies to US orders only. For Canada orders, please refer to the Canada Orders — Final Sale Policy section below.

If you are not satisfied with your order, we offer returns on eligible merchandise within 30 days from the delivery date.

Refunds are issued in the form of online store credit only, excluding original shipping costs. A restocking fee of USD $8 will be deducted per return.

All returned items must be:

• Unworn and unused

• In perfect condition

• With original hangtags attached

• In original packaging

Returns that are damaged, worn, altered, or missing original tags or packaging will not be accepted and will be returned to the customer.

Important Notes

• FINAL SALE items are not eligible for return or refund

• Online orders cannot be returned in-store

• Online store credit is non-transferable and cannot be used at physical AAPE retail stores

• Store credit will be issued for the actual amount paid

• Exchanges are currently not supported via our returns system

Please allow 7–10 business days for your return to be processed once received. You will receive email confirmation when your store credit is issued.

FINAL SALE / NO RETURN ITEMS

The following items are FINAL SALE and cannot be returned or refunded:

• Special Sale / Special Offer items

• Items discounted 30% or more

• Collaborations

• Jewelry / Watches

• Hats

• Gloves

• Swimwear

• Gift Sets

• Undergarments (including underwear and socks)

• AAPE Home products (gallery items, furniture, dishware, office goods)

• Figurines

• BMS Snapshot products

All FINAL SALE items will be clearly marked as "FINAL SALE – NO RETURN" on the product page and in order history.

Returns Process

For eligible items, please initiate your return at:

https://aape.loopreturns.com/#/

You will need:

• Your order number

• The email address used for the purchase

Once submitted, a prepaid FedEx return label will be generated.

Product Page & Order History Indicators

• Products that are not eligible for return will be clearly marked "NO RETURN / FINAL SALE" on the product page

• In order history:

◦ FINAL SALE items will show "FINAL SALE – NO RETURN"

◦ Eligible items will display a Return button

CANADA ORDERS — FINAL SALE POLICY

We currently ship to Canada, excluding Quebec, Yukon, Northwest Territories, and Nunavut.

Canada orders are not eligible for change-of-mind returns or exchanges, except where items are damaged, defective, incorrect, or where a refund or cancellation is required under applicable consumer protection law.

Exception: Defective or Incorrect Items

We will review exception requests on a case-by-case basis only for the following situations:

• You received an item that is defective or damaged upon delivery.

• You received an incorrect item that does not match your order.

To submit an exception request, contact our Customer Service team within 7 days of your delivery date:

• Email: aapecs_us@bape.com

• Subject line: Canada Order Exception — [your order number]

• Include: photos of the item(s) and your order number in the email body.

Upon verification, we will offer one of the following resolutions at our discretion:

• Replacement of the item (subject to stock availability), or

• Refund of the affected item(s) only.

Please note: For approved exception cases, we may request that you return the goods to our US warehouse. Return shipping arrangements and costs will be communicated on a case-by-case basis.

Customer Support

For questions, please contact:

aapecs_us@bape.com